COVID-19: We remain OPEN !
Our entire team remains at your disposal firstname.lastname@example.org,
Take care of yourself !
Wannaccess delivers in most of Europeens countries, Canada, Japan, Swizerland and Australia.
Every order is prepared and shipped the day you order or next day * (Monday - Friday).
Deliveries are by French Post to your home within D +3 to D 5 (period provided by La Poste), delivered by hand with signature.
The amount of shipping cost participation is detailed at the step ''delivery'' of your order (free above 90€ or more depending on the country).
Once shipped, we send you an e-mail with the tracking number of your package.
To track the parcel in the country of delivery, you can find the parcel number and the local carrier on "further information" on the link to tack your order.
You can contact our carrier La Poste to follow your parcel at 33 810 821 821 (The call center for international customer service is available Monday to Friday from 8am to 7pm).
Customers outside EU do not pay VAT, but are responsible for payment of duties / taxes on delivery, please note that we can not give you the amount in advance.
Delivery to your office:
If you request delivery at your place of work, this indicates your consent for the package to be delivered to the office reception, not to you directly. Therefore no claim can be made if the package has been delivered to your company and did not reach you.
Return it within 14 days, and choose between an exchange, refund or credit (Valid for full price and discounted items)
Return is exented to 30 days (excluding items promotions and sales), and choose between an exchange of a product at the same price (color / size) or a credit valid for 6 months.
How to proceed?
1/For a return: Go to your account and click on RETURNS, then follow the steps to ask a return.
2/For an exchange: send un an e-mail email@example.com with
Your order number (noted on your delivery note and your personal space)
the name of the article concerned by the return / exchange your choice: exchange (with the name and color of the item you want instead), have, or refund (if item are returned within 7 days after receipt).
2/We 'll send you within 24 hours maximum number of return must quote on your shipment.
3/Send-us your article.
4/Once we receive your package and check the condition of the item, we return the desired item in exchange, or will refund within 10 days.
A confirmation e-mail will be sent.
We do not refund the shipping cost.
We do our best to deliver you as soon as possible, if you notice an error on your shipping adress, please contact us, however, once the parcel shipped, we can not change the shipping adress, and we have to wait the return of your parcel to us.
In case of return of your package for error in the address (entered by the customer) or not recovering in the point of withdrawal, Wannaccess will cancel your order and refund your purchase within 7 days (excluding shipping cost that are your responsibility). Moreover, a lump sum for participation in the cost of packing / port 15 € will be deducted from the refunded amount.
In case of return from country outside EU we do not refund tax / dutties.
Please ask! e-mail: firstname.lastname@example.org